We dream of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career.
Our mission with huapii is to be an ally to future proof your organization and empower your people to thrive.
The way we do this is by supporting HR and Management to unleash the strengths, skills and full potential of your people and teams. Not in the more traditional way, but really ‘from within’ combining our viral change approach and our huapii ‘app-like’ platform (designed by employees) to make it stick.
✅ You’ll help huapii’s customers achieve the maximum possible value from huapii by understanding their goals and helping them to achieve those
✅Help build huapii Customer Success strategy for future customers and create scalable policies and procedures to optimize the customer experience.
✅Coach customers on how to most effectively manage their programs. Ensure customers realize the full potential of our products and services to meet their objectives.
✅Promote adoption, and client satisfaction to drive renewals and upsells.
✅Working in partnership with Sales and Marketing, identify and amplify the narrative of our biggest Customer Success stories via press, web portals and community events.
✅Timely and accurately respond to customer inquiries.
And surprise us and huapii with ideas we wouldn’t have thought about ! We are a small team, which will give you the chance to develop yourself in new areas if you want to 🙂 A few examples : Finance support (business plan, cash flows follow up, looking for subsidies), sales, CRM set up, marketing content, community management, social media content… possibilities are limitless!
Your happiness toolkit to enjoy your mission:
- Languages: EN + NL (+French is a plus)
- A real “can-do” attitude and bias to action
- Strong communication skills with a growth and learning mindset
- Excellent customer service and relationship building skills
- Strong project management skills
- Ability to identify customer objectives and drive success plans to meet them
- Ability to learn technical details of product configuration and delivery
- Desire to learn HR product landscape and the problems being tackled
Send us your application at firstname.lastname@example.org